FAQs

We aim to dispatch all orders as quickly as possible. Most parcels arrive within 2–4 working days across the UK. You’ll receive clear updates from the moment you order until it reaches your doorstep.

Yes, of course. If your item isn’t what you expected, you can return it within 30 days. We keep the process simple and friendly, just reach out and we’ll help you sort it.

Absolutely. Every product is handpicked by our family for quality, durability and safety. We only stock items we’d happily give to our own children.

You can email us anytime at [your support email], and a real human (not a bot!) will reply as soon as possible. We’re always happy to help with questions, recommendations or order support.

Yes! Many of our products can be sent with a gift note, perfect for birthdays or surprises. If you’re sending a present directly, just add your message at checkout.

We’re a family-run Welsh shop that truly cares. Every item is hand-selected, every order is packed with care, and every customer gets warm, human support. No bots, no big-store chaos, just honest service and products chosen with heart.