Shipping policy

Shipping Methods & Carriers

• All orders are usually shipped using Royal Mail tracked services.
• Shipping costs and delivery times vary depending on the speed selected by the customer at checkout.
• We currently ship to addresses within the United Kingdom.

Order Processing

• Orders are processed daily between 9 am and 5 pm.
• Once your order is placed, you will receive a confirmation email.
• Orders are typically dispatched within 1–2 business days after payment is received.

Delivery Times

• Delivery times depend on the shipping option chosen at checkout.
• Standard delivery usually takes 2–4 business days after dispatch.
• Express delivery options are available for faster arrival.
• Please note: Delivery times may vary during busy periods or due to factors outside our control.

Shipping Costs

• Shipping costs are calculated at checkout based on the selected shipping speed and the total order value.
• All shipping costs are clearly displayed before you complete your purchase.

Tracking Your Order

• Once your order has been dispatched, you will receive a shipping confirmation email with a Royal Mail tracking number.
• You can track your parcel’s progress using the Royal Mail website.

Issues with Delivery

• If your order has not arrived within the estimated timeframe, please contact us at [your customer support email/contact form].
• In case of lost or delayed parcels, we will work with Royal Mail to resolve the issue as quickly as possible.

Additional Information

• At this time, we do not offer international shipping.
• Please ensure your delivery address is correct when placing your order; we cannot be held responsible for orders shipped to incorrect addresses.